Policies

Welcome to my farmhouse home decor shop.

I am so happy that you've stopped by! My goal is to please my customers and gain friends! Look around - if I don't have it then I bet I can paint it!

My plan is to bring upon unique rustic wood signs that can be placed in homes and businesses. I have the ability to personalize your sign to any specifications of your choice.
Red Roan Signs | Custom Personalized Rustic Wood Signs

Returns and exchanges

I gladly accept returns and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
I GLADLY ACCEPT RETURNS AND CANCELLATIONS (depending on circumstance)
Just contact me within: 3 days of delivery
Ship returns back to me: within: 7 days of delivery
Request a cancellation within: 24 hours of purchase

THE FOLLOWING ITEMS CAN'T BE RETURNED
Because of the nature of these items, unless they arrive damaged, defective (aside from the normal rustic in nature of the wood and sign itself), or if "I" have made a spelling error , I can't accept returns for:
- Custom or personalized orders
- Items on sale


Red Roan Signs | Custom Personalized Rustic Wood Signs


CONDITIONS OF RETURN
Buyers are responsible for return shipping costs.
Once item has been returned to me I will then issue the agreed upon refund.

QUESTIONS ABOUT YOUR Home DECOR ORDER?
Please contact me via Etsy conversation if you have any problems with your order.

 

 

Payment

SECURE OPTIONS

- Visa
- MasterCard
- American Express
- Discover
- PayPal

Shipping

 

PROCESSING TIME
The time I need to prepare an order for shipping varies. For details, see individual items. I try my very best to get your item shipped within a week in a half, but there are no guarantees at any point in time.

If your custom order is large and I have to estimate your shipping, please be aware that if I grossly underestimated shipping charges then I will send you proof of cost and expect for the additional cost to be paid in full before shipping your sign. 

I am not responsible for damages incurred during shipping. Most of my orders are shipped using 2-3 day priority shipping through USPS which includes insurance. If something does happen to your order please send photos of the damage so I can turn in a claim and re-make your sign if need be.
Red Roan Signs | Custom Personalized Rustic Wood Signs

Additional policies and FAQs

I will only use your shipping/ billing address, and contact information
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)



CUSTOM AND PERSONALIZED ORDERS
I am always accepting orders for items already in my shop that are personalized. Due to the nature of personalized work, personalized item sales are not returnable or refundable unless there is a mistake made by myself.

Due to current demand for my products, completely custom orders (Items or item sizes that are not in my shop) are only accepted on a case by case basis. Please contact me via Etsy conversation if you wish to order a custom piece and I will see if I can accommodate your order and time frame. This includes changing the writing on an item that is not a personalized item in my shop. There is a fee to change the writing on non personalized sign due to the extra time that is spent redesigning your piece so that it looks as lovely as possible.



HOW SOON WILL I RECEIVE MY ORDER?
Most items unless otherwise labeled, are made to order. Production times for each item are listed in the item shipping and information tab. My production time is currently 1 to 2 weeks for most items. Production times do NOT include shipping times. 



CARE INSTRUCTIONS
Please be aware that these signs are not meant to kept in direct elements for long periods of time. Prolonged exposure to weather will fade and ruin your signs. This is due to the type of wood, stain, and finish used. I try my very best to ensure that a good sealant is used.

Please use a gentle cleaner when cleaning your signs and wooden items. These items are protected with a satin water based poly, but abrasive cleansers can dissolve the protective clear coat over time.

 

Red Roan Signs | Custom Personalized Rustic Wood Signs